Services
Mystery Shopping Audits
A visit is made to your outlet by one of our experienced shoppers, posing as a real customer. Using agreed scenarios, they will record the actions taken by your staff on your tailor made questionnaire.
Price Comparison Audits
Purchases or enquiries can be made at competitor stores to ascertain the prices of products.
Marketing/Promotion Audits
A visit is made to your outlet to check the existence and staff knowledge of a specific promotion.
Instant Reward Mystery Shopping
A visit is made to your outlet by one of our experienced shoppers, posing as a 'real customer'. If the server achieves the required standard of service our shopper will reveal their identity to give them an instant reward.
Mystery Telephone Audits
A telephone call is made to your business by one of our experienced callers, posing as a 'real customer'. Using agreed scenarios, they will record the tone, manner and actions taken by your staff on a tailor made questionnaire. A recording may also be provided.
Mystery On-line Audits
An internet shop or enquiry is made to your business by one of our experienced shoppers, posing as a 'real customer'. Using agreed scenarios, they will record the promptness and actions taken by your staff on a tailor made questionnaire. The website can also be analysed for ease of use and functionality.
Mystery Postal Audits
A catalogue or online purchase is made by one of our experienced shoppers, posing as a 'real customer'. Using agreed scenarios, they will record the promptness and actions taken by your staff on a tailor made questionnaire. OR information is requested from your company by one of our experienced shoppers, posing as a 'real customer'. Using agreed scenarios, they will record the promptness and quality of the received documentation.
Adjudication of Business Awards
Impartial and objective adjudication for Business Awards programmes. Judging methods include mystery shopping, nominations, face to face interview panels and judging panels for paper based applications.
Exit Interviews
Real customers can be surveyed by telephone or on location about their opinions regarding your service/products and what could be improved upon.
Online Surveys
Surveys can be conducted online to ascertain the opinions of your internet customers. Questions can be asked regarding your service/products and what could be improved upon.